Veyra

Changelog

What's new in Veyra

We ship every week. Here are the releases worth knowing about.

  1. v3.0Sep 20, 2026Major

    Voice, SLAs by channel and a new mobile app

    • Assist answers calls and drafts the follow-up email
    • Separate SLA targets for email, chat and voice
    • iOS and Android apps with SLA alerts
  2. v2.14Sep 3, 2026Feature

    Help center drafts from solved tickets

    • Draft articles generated from clusters of similar conversations
    • One-click publish with review
  3. v2.13Aug 19, 2026Improvement

    Faster search and bulk actions

    • Search across 10M conversations in under 200ms
    • Bulk assign, tag and close from any view
  4. v2.12Aug 2, 2026Feature

    Refund guardrails

    • Per-team refund limits for Assist drafts
    • Tone check before a reply is sent