Veyra

Answer every customer. Keep your team calm.

Email, chat and voice in one queue. Veyra drafts the reply, checks it against your policies and routes it to the right person.

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+6k
Trusted by 6,000+ support teams

Support teams at 6,000 companies answer with Veyra

  • Ledgerly
  • Tripfold
  • Brightpath
  • Northlane
  • Oakridge
  • Fernway

Platform

Everything the queue needs, nothing it doesn’t

One calm workspace for triage, automation, conversations and SLAs.

Smart queue

Every channel lands in one list, sorted by urgency and customer value.

Open right now

197 conversations

  • New42
  • Waiting on customer18
  • Escalated6
  • Solved today131

Automations

Route, tag and assign with rules that read like sentences.

Assignment

Edit

Refund over $200 → Billing lead

Ran 38 times today

Billing
Assist drafts a reply for every new refund

Conversations

Email, chat and phone in one thread, with full customer context.

Messages

  • Hannah Cho

    Typing…

    now

  • Marco Silva

    That worked, thank you!

    2m

  • Ava Lindqvist

    Can I get the VAT invoice?

    9m

  • Kenji Ito

    Import is at 100% now

    14m

  • Liam Parker

    Perfect, closing this out.

    1h

  • Emma Collins

    Sent the screenshot over.

    1h

Live SLA tracking

Targets per team, with a nudge before anything slips.

This week

TeamTargetMetAgents
Billing1h98%
Tier 24h91%
Onboarding2h86%

Why support teams switch to Veyra

From our 2026 study of 1,200 support teams.

3.2×
Faster first response in the first quarter
60%
Of replies drafted by Assist, edited by agents
96%
Average CSAT across 1,200 teams
$1.4M
Saved per year retiring the old help desk

Live in an afternoon

Three steps from sign-up to your first AI-drafted reply.

Set up your workspace

2 of 3 complete

  • Connect your channels
  • Invite the team
  • Let Assist learn

  1. Connect your channels

    Forward your support email and paste one script for chat. Two minutes, no IT ticket.

  2. Invite the team

    Bring agents over with their macros, tags and signatures intact.

  3. Let Assist learn

    Point it at your help center. It drafts from day one and improves from every edit.

Customers

Support teams stay

4.9 out of 5 from more than 800 reviews by agents and leads.

“Veyra gave our team back two days a week. CSAT is at 96% and we haven't added headcount in a year.”
Dana WhitfieldDana WhitfieldHead of Support, Ledgerly

−93% first response time

“Assist drafts most of our replies. Agents edit, send and move on to the next one.”
Ravi AnandRavi AnandSupport Ops Lead, Tripfold

CSAT 88% → 96%

“It's the first support tool our agents actually like opening on a Monday.”
Sofia MarinSofia MarinCX Director, Brightpath

140 agents in a weekend

“Four regions moved into one queue over a weekend. Customers never noticed.”
Grace LiuGrace LiuVP Customer Experience, Oakridge

Answer faster, without adding headcount

Free for your first three agents, forever. Connect in two minutes.

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